Refund policy

Returns & Refunds

We hope you love every piece you select from Magnolias & Silk. If something isn't quite right, eligible items may be returned in accordance with the policy below.

Return Window

Return requests must be submitted within 7 days of delivery, beginning on the date the carrier marks the applicable item or shipment as delivered.

To request a return, please contact us at contact@magnoliasandsilk.com with your order number and the item(s) you wish to return. Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.

Once a return is approved, the item must be shipped according to the return instructions provided and within the required return timeframe.

Return Eligibility

To qualify for a return, merchandise must be unworn, unused, unwashed, and in its original condition with all original tags and packaging intact.

Items that are worn, washed, damaged after delivery, missing tags or original packaging, or otherwise returned outside the requirements of this policy may be declined.

Final Sale & Non-Returnable Items

For health, hygiene, and supplier restrictions, certain merchandise is final sale and cannot be returned. This includes beauty products, bodysuits, face masks, intimates and lingerie, jewelry, and swimwear. Items specifically marked Final Sale are also non-returnable.

Gift cards, if offered, are non-returnable.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or style, please return the eligible item according to this policy and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon arrival. Original shipping and handling charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at contact@magnoliasandsilk.com with your order number and photographs of the item and packaging so we can review the issue and make it right.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Order Cancellations

Cancellation requests may be submitted within 15 minutes of placing an order, provided the order has not already been fulfilled.

After the 15-minute cancellation window has passed, orders can no longer be canceled. Eligible merchandise may instead be returned in accordance with this Return & Refund Policy after it has been delivered.